Clarington Animal Hospital Updated COVID-19 Protocols

Clarington Animal Hospital continues to be here for you and your pet. As such, we are continuing to monitor the COVID-19 situation, and we are continuing with our current comprehensive safety protocols.

What are our current protocols?

Even though we are still open, you will find that our door, for the meantime, will still remain locked.

For those clients who have appointments with us:

We ask that clients please still remain in their vehicles and call us when they arrive. We will have the doctor speak with you over the phone, and take your pet’s history. You can discuss the current problem and give the doctor all the vital information pertaining to your pet’s visit.

The doctor will then meet you at the front door to admit your pet for their exam. If you have a dog, the doctor will hand you one of our leashes to exchange for the one your companion is wearing. If you have a kitty, please make sure they are safely secured in their carrier for their appointment.

After the doctor has finished the physical, she will call you to discuss findings, and any treatment, tests, or medication that may be necessary.
We will get any prescription medication or food ready for you, while you take care of the visit fees over the phone. The doctor will bring your pet and their medication back to the front door for you.

For those clients wishing to pick up food or medication:

We ask that you call us from your vehicle. We can take payment over the phone, if it has not already been taken care of, and we can either place your order outside our front door for you to pick up or bring it to you in your vehicle.

If you are in self-isolation, have traveled recently, or if you are positive for, or have come in contact with a COVID-19 positive person, please let our team know. We are happy to re-schedule your appointment and make alternative arrangements.

Please feel free to call or email us at any time. We are here to help. We will update you as things progress through the stages of re-opening. Thank you for your patience!

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